THE EOS
Shipping
Need your order sooner? Expedited shipping is available at an additional cost. Contact us via WhatsApp +97152850 1880 to check availability options and request faster delivery.
Destination |
Sets |
Dresses |
|---|---|---|
UAE |
5 business days |
7 business days |
GCC Countries |
8 business days |
10 business days |
Rest of the World |
10 business days |
12 business days |
-
Delivery timelines exclude weekends and UAE public holidays.
-
Customized and made-to-measure orders may require additional time.
Exchanges and Refunds
Exchanges and Refunds
Exchanging or returning an item has never been easier!
Please note that exchange or refund requests must be made within 5 days of delivery, special design items or size-customized items may not be exchanged nor refunded.
EXCHANGES
How do I request an exchange?
- Try your purchased item in the comfort of your home and if you would like to return your product for exchange please email us at hello@cece.shop within the above-mentioned duration.
- Please add your order number in the email subject field.
- Please add the details of the new item (design name and size) that you wish to receive.
What to expect next ?
- You will receive a reply to your email within 1 - 2 working days with a DHL pick-up booking and details on the return shipping process.
- You will also receive an email directly from DHL to confirm the pick-up appointment or to schedule a new one.
- The DHL pick-up booking is valid for 5 working days only, after which the exchange will be rejected. Please make sure you ship your returned items within this time frame.
- If for any reason DHL do not pick up the item as scheduled, please call them directly and book another appointment using your pick up confirmation number.
- DHL follow-ups are the responsibility of the shipper ( customer )
- Print your shipping documents found in the email we sent you and fold the returned items and pack them in the carton box and keep it ready for DHL to pick up.
Do I need to pay an additional shipping fees?
- Return shipping is free - You will not be asked to pay any additional shipping cost
What's next?
- Once the returned items reaches us they will be checked and if they meet the below criteria a replacement will be shipped back to you.
- If the desired replacement is out of stock you will be notified by email.
- When exchanging to a product of a higher value than the original purchase a payment link with the difference shall be sent to you via SMS . Please make sure payment is done to avoid any delays in receiving your replacement.
- When exchanging to a product of a lesser value than the original purchase, the remaining amount of the item shall be credited back to your account.
Exchanges are subject to the following conditions;
- Items must be returned in the same condition they were purchased in, with the original packaging and garment tags still attached.
- Items must not have been worn, altered, or washed.
- Items on Sale/Special Promotions may not be refunded but may be exchanged.
- Special design items or size customized items may not be exchanged or refunded.
REFUNDS
How do I request a refund?
- Try your purchased item in the comfort of your home and if you would like to return your product please email us at hello@cece.shop within the above-mentioned duration.
- Please add your order number in the email subject field.
- Returned items are subject to a return shipping fee of 150 AED. Once refund is requested a payment link will be sent via WhatsApp. After payment is completed the return process will begin.
What to expect next ?
- You will receive a reply to your email within 1 - 2 working days with a DHL pick-up booking and details on the return shipping process.
- You will also receive an email directly from DHL to confirm the pick-up appointment or to schedule a new one.
- The DHL pick-up booking is valid for 5 working days only, after which the refund will be rejected. Please make sure you ship your returned items within this time frame.
- If for any reason DHL do not pick up the item as scheduled, please call them directly and book another appointment using your pick up confirmation number.
- DHL follow-ups are the responsibility of the shipper ( customer )
- Print your shipping documents found in the email we sent you and fold and pack the returned items in the carton box and keep it ready for DHL for pick-up.
Do I need to pay an additional shipping fees?
- Yes - Return items are subject to a return shipping fee of 150 AED. Once refund is requested a payment link will be sent via WhatsApp .
What's next?
- Once the returned items reaches us they will be checked and if they meet the below criteria you will automatically be refunded.
- Refunds are processed within 3 to 4 working days .
- Credit card refunds , the amount will be automatically credited to your account and will appear within 7 to 15 days depending on your bank terms and conditions , processes and public holidays.
- Refunds for items returned will be for the price of the purchased item only - ( shipping charges, custom duties , VAT , import tax and bank fees when applicable are non refundable )
Refunds are subject to the following conditions;
- Items must be returned in the same condition they were purchased in, with the original packaging and garment tags still attached.
- Items must not have been worn, altered, or washed.
- Items on Sale/Special Promotions may not be refunded but may be exchanged.
- Special design items or size customized items may not be exchanged or refunded.
- Refunds for items returned will be credited in the full amount minus shipping charges, custom duties ,VAT, import tax and bank fees when applicable,
- في حالة استرجاع الطلب - تخصم قيمة الضريبة المضافة و الرسوم الجمركية من المبلغ المسترد
- All the refunds will be made according to the original mode of payment.
- Returns that do not meet the above criteria will be rejected and sent back to you.
THE EOS
Sale price AED 1,900
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THE EOS
Sale price AED 1,900